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Returns & exchanges
Return & exchange policy
Everything you need to know before returning an item
How do I start a return or exchange?
Step-by-step instructions for registering and sending your return
Return from different orders together
How to return items from multiple orders or return registrations
Where is my return label?
Find out when and where you'll receive your return label
My return label doesn't work
What to do if you're having trouble using your return label
Shipping costs for exchange
Shipping costs when ordering a different product or size.
Return process time
How long it takes to process your return and refund.
Refund for shipping costs
Information about refunds for your original shipping costs
Discount code for exchange
How discount codes are handled when you return and reorder a product
Return reimbursement
How and when your refund is issued after your return is processed