How do I start a return or exchange?Updated a month ago

We accept returns within 60 days of purchase. Returns are free with DHL Express internationally, with FedEx in the US, and with PostNord in Norway. Items bought from our resellers must be returned directly to them.

We don't offer direct exchanges, rather we refund a return and you can place a new order on our website.

Steps to return your item:

1. Prepare the product: Ensure the item is unused and free of fur and wear, with original packaging, tags, and all accessories. If not, a partial or no refund may be given.
2. Register the return here: Start your return
3. Pack your item: Place the return note in the package, and use secure, shipping-friendly packaging. Attach the provided return label, making sure to cover any original labels.
4. Drop off the package: For DHL Express, use a DHL drop-off point. For FedEx in the US, and PostNord in Norway, your local post office will do.

Once approved, we will refund you within 30 days.

Please note: All items must be registered before they are returned. Only items registered for the return and sent with the corresponding return label can be processed for a refund. Unregistered or additional items will not qualify for a refund through our standard return process.

Returns must also be sent using the provided return label and shipping method. If you send a return using a different courier or shipping method without contacting us beforehand, we cannot guarantee that the package can be received, identified, or processed for a refund.